Terms and Conditions

Please take a few minutes to read through the terms and conditions, as these form the basis of the contract. Further information can be provided on request. These terms and conditions do not in any way affect your statutory rights as a consumer.

‘You’ means the ‘clients’ – and can refer to either or both parties in the couple.

‘I’ and ‘me’ [or ‘we’ / ‘us’ if you prefer] means Hey Sugar Cake Studio

The term ‘clients’ applies to both of the clients jointly and individually. Each client is solely and jointly responsible for all the obligations set out in this
agreement.
**Payment of your booking fee constitutes acceptance of the following:**

1. ORDER PROCESS
1.1 All orders are subject to acceptance and availability.
1.2 It is your responsibility to provide us with a valid email address and telephone number so that we can contact you if necessary.
1.3 You shall be responsible for ensuring the accuracy of the details provided by you during the order process. An Order Form will be sent to you once design details have been confirmed, and this will be resent with your final invoice six weeks prior to your wedding, for you to confirm that details remain the same.
1.4 Once your booking fee has been paid, we will provide you a receipt to confirm this, as well as an Order Form once details have been confirmed.

2. PAYMENT POLICY
2.1 Payments are currently taken in cash, or bank transfer.
2.2 Upon placing an order, you agree to secure your order with a non-refundable and non-transferable booking fee of £75.00 – unless agreed otherwise. Orders are not deemed confirmed, and dates are not reserved until this payment is received.
2.3 Quotes are valid for 30 days, unless your date is filled with another order before this time. Please do check that your date is still available if some time has passed between obtaining a quote and making payment.
2.3 The booking fee is taken to cover for initial work undertaken on the design of your cake and administration. It also holds your date and will mean that Hey Sugar Cake Studio restricts other orders for the same day. By turning down or not advertising for further work, a cancellation by you will mean a likely loss in profit from alternative orders for me.
2.4 Payment of the final balance is due a minimum of six weeks prior to the wedding date to allow for preparatory work to take place and supplies to be
ordered. I will produce your cakes to the specification as per the Order Form which I will resend with your final invoice, eight weeks before your wedding date.
Please double check that it is detailed as you require. By paying your final invoice, you are confirming that what is detailed on the Booking Form is correct.
2.5 Failure to complete payment of the final balance by the due date on the invoice will result in the cancellation of your order and the booking fee will not be refunded or transferred.

3. DELIVERY OF YOUR CAKE
3.1 Kindly provide details of your wedding planner or the wedding coordinator at your venue and Hey Sugar Cake Studio will happily liaise directly with them regarding time to set up and other arrangements.
3.2 Weekend delivery will take place before your ceremony time, unless agreed in advance. Deliveries on weekdays will always take place before 1.30pm unless specifically agreed at the time of booking.
3.3 The Order Form will stipulate the address and time for delivery. Amendments to the delivery address or time may be permitted at the sole discretion of Hey Sugar Cake Studio, and may incur additional delivery charges to cover for time and fuel, but in the case that Hey Sugar Cake Studio cannot deliver to the new venue, due to distance or other reason, section 4.4 and 5.3 below applies.
3.4 You will become the owner of the goods you ordered and responsible for the risk of loss or damage to them once they have been delivered to the delivery address or collected from Hey Sugar Cake Studio
3.5 When setting up the cake and attaching externally purchased flowers or other decoration, Hey Sugar Cake Studio reserves the right to leave any of these items off, or arrange them in a different way, if there is any doubt about safety or security of said items.
3.6 The cake table must be secure and level and must be able to support a minimum of 50lbs. Once the cake is set up it is no longer the responsibility of Hey Sugar Cake Studio and we cannot be held responsible for tables provided by the customer/venue that fail to support the weight of the cake.
3.7 If you choose to collect your wedding cake Hey Sugar Cake Studio will ensure it is suitably boxed for transporting. It is imperative the cake is transported safely and in optimal conditions to avoid risk of damage or at worst, collapse. Hey Sugar Cake Studio cannot be held responsible for any damage that may be incurred during transit or set up.

4. CHANGES TO YOUR ORDER
4.1 Hey Sugar Cake Studio understands that sometimes situations occur which can result in you wanting to change your order. Please contact us as early as possible before the order is due to ensure any changes can be implemented, at least ten weeks’ notice is required for any changes – and please note agreement to any such changes are at the sole discretion of Hey Sugar Cake Studio. Please be aware changes may incur additional costs, in line with additional work required for administration as well as additional materials and time required for the design change. A full quote will be given for proposed amendments before they are agreed upon.
4.2 If you wish to reduce the value of your order, a fee may be applicable depending how much notice is given, and how much work has already been
carried out. Please refer to 4.3 below for further detail.
4.3 A reduction in the value of the order of 20% or more will be considered a cancellation by you, unless otherwise expressly agreed in writing by Hey Sugar Cake Studio. Workload is considered when other orders are taken and turned away and therefore large reductions in the order will have an effect on the income of Hey Sugar Cake Studio. Please refer to section 5.
4.4 This contract is based upon the agreed place of delivery (the “venue”) of your wedding cake as per the heading on the top of this document. If this changes, you are to contact Hey Sugar Cake Studio immediately to discuss whether we can accommodate the change. If not this will be deemed a cancellation by you and section 5.3 applies.
4.5 This contract is based upon the agreed date of delivery of your wedding cake as per the heading on the top of this document (“Wedding Date”). A change to the date will be treated as a cancellation by you as per the section 5.3 below, unless otherwise expressly agreed in writing by Hey Sugar Cake Studio. The booking fee is non-transferable to new dates or events.

5. CANCELLATION POLICY
5.1 You have the right to cancel the contract at any time up to six weeks before the date your order is due for delivery.
5.2 To exercise your right of cancellation you must give written notice to Hey Sugar Cake Studio via the email address shown on Hey Sugar Cake Studio’s
website, giving details of the goods ordered. 5.3 By the customer: If the order is cancelled, your booking fee is non-refundable
and non-transferable. There will be no refund or transfer of the booking fee, and any and all expenses already incurred on behalf of the finished product above this value will be invoiced. If the order is cancelled within six weeks of the date of the wedding, the remaining full balance will be due to be paid to Hey Sugar Cake Studio. This is because at such short notice, and especially due to the nature of weddings, it is unlikely that Hey Sugar Cake Studio would be able to secure another order for the same day. This would result in a significant loss of profit for Hey Sugar Cake Studio through no fault of their own.
5.3.1 If ingredients / supplies specific to this order have not yet been purchased, or they can be used for another order, the cost of these would be deducted from the final balance and refunded to the customer in the event of a cancellation which occurs once said final balance has been paid.
5.3.2 If a delivery charge has been paid as part of the final balance, or in addition to your non-refundable booking fee, this will be refunded to you.
However, if further funds are due this payment will be offset against what is owed to Hey Sugar Cake Studio.
5.4 By Hey Sugar Cake Studio: In the event of exceptional circumstances, such as serious illness, Hey Sugar Cake Studio will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order to an equal standard and will refund you all monies already paid, including the booking fee. However, this cannot be guaranteed. Hey Sugar Cake Studio’s liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss.
5.5 You are strongly advised to take out adequate wedding insurance to cover you in the event of cancellations

6. POSTPONEMENT POLICY
6.1 For the avoidance of all doubt, if your wedding is postponed this will be treated as a cancellation. Hey Sugar Cake Studio will be happy to discuss the
possibility of rebooking for a new date should this be possible, and if so, a new contract would be issued.

7. COLOURS AND DESIGN
7.1 Should you have any swatches of ribbon or material, this can be helpful to Hey  Sugar Cake Studio in creating the colour theme of your choice. However, please note that due to the fact we are working with many different materials, an exact match cannot be guaranteed. This also applies to food colourings and icings. Please also note that images sent digitally are seen differently on different screens, so if a specific colour is vital, this must be communicated to Hey Sugar Cake Studio at the time of ordering where we will do our best to get it as close as possible.
7.2 Hey Sugar Cake Studio can only create your finished order from what we
interpret from the wording of your order; therefore it is vital you check everything
is correct. It may not be possible to create exact specifications when modelling
food; however we will work with you, often using sketches to ensure you are
happy with the design.

8. NON-EDIBLES
8.1 A list of non-edibles (such as supporting dowels, floral wire, etc) will be provided to the venue. It is your responsibility to ask the venue to provide this to you and ensure these are not served to your guests.

9 FRESH FLOWER POLICY
9.1 Should fresh flowers to be provided by your florist, to decorate the cake, the responsibility of the flowers’ safety, quality, freshness, and colour will rest with the florist and not with Hey Sugar Cake Studio. It is your responsibility to communicate with your florist to ensure they are not providing toxic flowers to Hey Sugar Cake Studio. If the florist or any other supplier adds anything to the cake after we have left it set up, responsibility for any resulting damage or harm will not rest with Hey Sugar Cake Studio.

10 FOOD ALLERGY DISCLAIMER
10.1 Hey Sugar Cake Studio is NOT an allergy-free kitchen. It cannot be guaranteed that our products are free from ingredients that may affect those
with food allergies, but all efforts are made to minimise this risk where requested. At Hey Sugar Cake Studio we recognise the seriousness of food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have. Hey Sugar Cake Studio will not assume any liability for adverse reactions to our products.
The following ingredients are used in our kitchen:
● Milk and other dairy products
● Soya
● Eggs
● Nuts: pecans, walnuts, almonds, cashews, coconut
● Peanuts
● Wheat & gluten
● Sulphites (from dried fruit)
Please note that some food colourings may have an effect on behaviour in children.
10.2 Hey Sugar Cake Studio will discuss any dietary requirements, allergies and intolerances with you at the time you place your order or during your
consultation. It is your obligation to inform Hey Sugar Cake Studio of any such special requirements.

11. HIRING OF EQUIPMENT
11.1 Hey Sugar Cake Studio requires a refundable deposit (“the hire deposit”) for the hire of cakes stands and equipment. The amount will be discussed with you at the time you place your order. This is in addition to the agreed hire fee.
11.2 The hire deposit will be held for a period of time discussed with you when placing your order.
11.3 All information regarding the hire deposit will be stated on the order form including the return date.
11.4 The hire deposit will be refunded in full when the item(s) / equipment is returned in the condition it was hired out, and within the stipulated time period.
11.5 If the item(s) / equipment hired out is lost, returned damaged, or returned late by you Hey Sugar Cake Studio will retain your full deposit for the item/items to cover the cost of replacing it/them.
11.6 For the avoidance of doubt you will become responsible for any hired equipment once that equipment has been delivered to the required address.

12. IMAGES
12.1 Photographs of your cake will be taken by us and used for social media / marketing purposes. These images remain the property of Hey Sugar Cake
Studio.
12.2 Should you kindly share any photos of your day with us, we will of course ask your permission before sharing these further, and that of the photographer who took the images.

13. COMPLAINTS
131 If for any reason you are unhappy with your cake, Hey Sugar Cake Studio request that you return the tier(s) for inspection within 48 hours of your event.
13.2 If a refund is deemed appropriate this will be to the value of the affected tier(s). In any event Hey Sugar Cake Studio’s liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss